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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each and every page. A popup will open. It offers thorough information about all the operations that you can perform on the given page. Each pop-up menu shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have an extensive assortment of instructional videos illustrating how to work with our web hosting Control Panel. They're made for those of you who would like to see how things are getting done rather than just reading articles. Thus, everyone can quickly become familiar with our Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the solution you are looking for, take a look at our extensive Frequently Asked Questions section, which covers questions asked by real people and provides real solutions. We constantly "revamp" our FAQ section with new Q&A's in order to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you need in the FAQ section either, you can touch base with our excellent team of technical support engineers available 24/7 and eager to help you with any query. Each trouble ticket you send will be responded to in less than 1 hour (the average ticket response time is approximately 20 minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 304088

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com